Refund policy

Return Policy

At Emerald Cards, we want you to be happy with every purchase. Returns are accepted for 30 days after your item ships, based on the date in the shipper's tracking information.

Single Cards

Single cards (raw or graded) can be returned within 30 days. They must come back in the same condition they arrived in, in their original sleeve, toploader, or slab.

Sealed Packs & Boxes

Sealed products can be returned within 30 days only if they are completely unopened, with the original factory or authentication wrap intact.

We cannot accept returns on any item that has been opened, including wax boxes, rack packs, cello boxes, wax packs, or any other previously sealed product. Once the outer wrap has been removed, cut, or tampered with, the item is no longer returnable. This protects the product's integrity for every collector.

How to Start a Return

Email us at theemeraldcards@gmail.com with your order number and the item(s) you'd like to return. We'll reply with return instructions. Returns sent without contacting us first may not be accepted.

Refunds

Once we receive your return and check its condition, we'll refund your original payment method within [5–7] business days. Return shipping costs are the buyer's responsibility unless the item arrived damaged or wasn't what you ordered.

Damaged or Incorrect Items

If your order arrived damaged or isn't what you ordered, contact us within [7] days of delivery with photos and we'll make it right.